A Framework for Measuring and Managing Value Achievement in Business Processes

Sungwon KANG  Jihyun LEE  Danhyung LEE  Jongmoon BAIK  

IEICE TRANSACTIONS on Information and Systems   Vol.E95-D   No.10   pp.2456-2468
Publication Date: 2012/10/01
Online ISSN: 1745-1361
DOI: 10.1587/transinf.E95.D.2456
Print ISSN: 0916-8532
Type of Manuscript: PAPER
Category: Office Information Systems, e-Business Modeling
business process,  business process management,  business value,  value measurement,  performance indicator,  

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As business values pursued by today's organizations are abstract concepts, measurement of these values and their achievement is not straightforward. This paper proposes a value achievement measuring and managing framework, which recursively decomposes business values to construct a value hierarchy and then links it with the business process hierarchy. The framework makes it possible to measure value achievement, trace values to processes, and take necessary actions in response to the measured progress in value achievement.