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Quantitative Study of Human Behavior in Virtual Interview Sessions for the Development of the Hyper Hospital--A Network Oriented Virtual Reality Based Novel Medical Care System--
Atsuya YOSHIDA Takami YAMAGUCHI Kiyoyuki YAMAZAKI
IEICE TRANSACTIONS on Information and Systems
Publication Date: 1994/12/25
Print ISSN: 0916-8532
Type of Manuscript: Special Section PAPER (Special Issue on Networked Reality)
Hyper Hospital, medical care, information network, electronic doctor, human interface, media-mediated interviews, talking behavior, doctor-patient relationaship,
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The Hyper Hospital" is a novel medical care system which will be constructed on an electronic information network. The human interface of the Hyper Hospital based on the modern virtual reality technology is expected to enhance patients' ability to heal by providing computer-supported on-line visual consultations. In order to investigate the effects and features of on-line visual consultations in the Hyper Hospital, we conducted an experiment to clarify the influence of electronic interviews on the talking behavior of interviewees in the context of simulated doctor-patient interactions. Four types of distant-confrontation interviews were made with voluntary subjects and their verbal and non-verbal responses were analyzed from the behavioral point of view. The types of interviews included three types of electronic media-mediated interviews and one of a live face to face interview. There was a tendency in the media-mediated interviews that both the latency and the duration of interviewees' utterances in answering questions increased when they were compared with those of live face to face interviews. These results suggest that the interviewee became more verbose or talkative in the media-mediated interviews than in the live interviews. However, the interviewee's psychological tension was generally augmented in the media-mediated interviews, which was suggested by the delay of the initiation of conversations as compared to the conventional face-to-face interviews. We also discuss the applicability of media-mediated interviews by an electronic doctor which we are studying as a functional unit of our Hyper Hospital, a network based virtual reality space for medical care.