Flexible Information Sharing and Handling System--Towards Knowledge Propagation--

Yoshiaki SEKI
Toshihiko YAMAKAMI

IEICE TRANSACTIONS on Communications   Vol.E77-B    No.3    pp.404-410
Publication Date: 1994/03/25
Online ISSN: 
Print ISSN: 0916-8516
Type of Manuscript: Special Section PAPER (Special Issue on Future Private Networks)
private networks,  information sharing,  knowledge propagation,  CSCW,  groupware,  

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The use of computers with private networks has accelerated the electronic storage of business information in office systems. With the rapid progress in processing capability and small sizing of the computer world, private networks are going to be more intelligent. The utilization of shared information is a key issue in modern organizations, in order to increase the productivity of white-collar workers. In the CSCW research field, it is said that informal and unstructured information is important in group work contexts but difficult to locate in a large organization. Many researchers are paying particular attention to the importance of support systems for such information. These kinds of information are called Organizational memory or Group Memory. Our research focuses on knowledge propagation with private networks in the organization. This means emphasis on the process; with which organized information or the ability to use information is circulated throughout the organization. Knowledge propagation has three issues: knowledge transmission, destination locating and source locating. To cope with these issues we developed FISH, which stands for Flexible Information Sharing and Handling system. FISH was designed to provide cooperative information sharing in a group work context and to explore knowledge propagation. FISH stores fragmental information as cards with multiple keywords and content. This paper discusses a three-layered model that describes computer supported knowledge transmission. Based on this model, three issues are discussed regarding knowledge propagation. FISH and its two-year experiment are described and knowledge propagation is explored based on the results of this experiment.