An Ontology-Based Approach to Supporting Knowledge Management in Government Agencies: A Case Study of the Thai Excise Department


IEICE TRANSACTIONS on Information and Systems   Vol.E101-D   No.4   pp.884-891
Publication Date: 2018/04/01
Publicized: 2018/01/19
Online ISSN: 1745-1361
DOI: 10.1587/transinf.2016IIP0001
Type of Manuscript: Special Section PAPER (Special Section on Intelligent Information and Communication Technology and its Applications to Creative Activity Support)
Category: Knowledge Representation
government information system,  organizational knowledge repository,  enterprise ontology,  

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Knowledge management is important for government agencies in improving service delivery to their customers and data inter-operation within and across organizations. Building organizational knowledge repository for government agency has unique challenges. In this paper, we propose that enterprise ontology can provide support for government agencies in capturing organizational taxonomy, best practices and global data schema. A case study of a large-scale adoption for the Thailand's Excise Department is elaborated. A modular design approach of the enterprise ontology for the excise tax domain is discussed. Two forms of organizational knowledge: global schema and standard practices were captured in form of ontology and rule-based knowledge. The organizational knowledge was deployed to support two KM systems: excise recommender service and linked open data. Finally, we discuss some lessons learned in adopting the framework in the government agency.