Masashi ICHINOSE


A Study on Customer Complaint Handling System
Masashi ICHINOSE Hiroshi TOKUNAGA 
Publication:   IEICE TRANSACTIONS on Communications
Publication Date: 1994/02/25
Vol. E77-B  No. 2  pp. 261-264
Type of Manuscript:  LETTER
Category: Communication Networks and Service
Keyword: 
intelligent network servicesservice operationcustomer complaint ticketinformation
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